Terms & Conditions

Welcome to xpressmart. We are an online convenience store aimed at serving our esteemed customers by delivering everyday products to “their” doorsteps at“their” convenient times. This site and its services are operated and managed by M&A Incorporates. Below are the terms and conditions governing your use of the website xpressmart. By accepting these terms and conditions, you agree to comply with these terms and conditions with xpressmart. If you do not accept this term and conditions please do not access, register with us or use this site. You must read, agree and accept with our terms and conditions and privacy policy before you may become a member of our website.

Eligibility for Membership

xpressmart is an online shopping website where credit / debit card and / or cash payments are required for products purchased. The full functionality of the website is available only for individuals who are 18 years and above. However all web users will have access to all contents in our website. xpressmart reserves the right to limit or withdraw access to the site or the membership of any individual /person / entity if xpressmart believes that, that individual /person / entity is under the age of 13 years. You must ensure that the details provided by you on registration or at any other time are correct and complete.

Your Account and Registration Obligations

Registering an account with xpressmart is a mandatory requirement to start buying products. We have designed a very simple Registration form and its is a onetime affair. While registering as a member of our site, you will be required to provide certain information and register a username and password for future transactions. On becoming a member of the site, you agree:

  • You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account.
  • You must immediately notify xpressmart of any unauthorized uses of your account or any other breaches of security in writing by Email to info@xpressmart
  • xpressmart will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
  • You will provide true, accurate, current and complete information about yourself as prompted by xpressmart's registration form. Any wrong or misleading information provided is liable to be prosecuted according to UAE law.

Electronic Communications

As a customer you can communicate with us electronically online at the website by sending us Feedbacks and or by sending us E-Mail on info@xpressmart. You consent to receive communications from us electronically and vice versa. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any and all legal requirement of the law of the land. Should there be any discrepancy, please intimate us immediately by sending us E-Mail on info@xpressmart.

Amendments to this User Agreement

xpressmart will at all-times are fair and legal in all its dealings. You acknowledge and agree that xpressmart shall endeavor to give you notice for any amendments to its Terms and Conditions that “may” materially increase your obligations or decreases your rights under the Terms and Conditions, in accordance with the terms of this agreement. You acknowledge and agree that xpressmart at its sole discretion and without liability can make amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the site.

Product pricing

The Prices displayed for the products on our website represents the full retail price. Despite our best efforts, a small number of the items in our catalog “may” be mispriced. If an item's correct price is higher than our stated price, then we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and delivered by xpressmart. All customers will be charged in UAE Dirham ONLY.

Use of the site & Community pages

xpressmart strongly recommends users to follow the Terms and Conditions of this website and to respect fellow community members on our Social Media pages and to understand that while using the site & community pages, you will not:

  • Post comments/contents that is abusive, obscene or defamatory to any community, caste or religion.
  • Post information which may be considered culturally or religiously offensive to any community.
  • Post information that is wrong, misleading, fraudulent and / or deceptive.
  • Interfering, hacking or disrupting networks or websites connected to the xpressmart and its affiliates.
  • In violation of any local or international law or regulation, or otherwise offensive, graphically or in tone.
  • Transmitting or forwarding materials containing any form of advertising or promotion for goods and services, junk mail, chain letters or "spam";
  • In violation of any intellectual property right.

xpressmart has the right to withdraw any account that may fall into the above category without any prior notice and take legal action in need be.

Copyright

All content included on the site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either xpressmart, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the site is the exclusive property and copyright of xpressmart and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

Trademarks

"xpressmart" trade name, logos and other works on the site are either unregistered trademarks or registered trademarks of xpressmart and are protected by international trademark and other intellectual property rights and laws. xpressmart's trademarks may not be used in connection with any product or service that is not owned or promoted by xpressmart. All other trademarks not owned by xpressmart that appear on the site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by xpressmart.

Abusing xpressmart

Please report problems of any kind or violations of this Terms and Conditions to xpressmart by feedback form on the site and / or EMail to info@xpressmart. If you believe that your intellectual property rights have been violated, please notify xpressmart by E-Mail to info@xpressmart. Without prior notice or prejudice to any other rights and remedies of xpressmart under this Terms and Conditions or law, xpressmart may limit, suspend or withdraw a user's access to the site. Also xpressmart can choose to take other technical and/or legal actions against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies. Withdrawal of Access and/or Membership xpressmart may limit, suspend or withdraw a user’s membership and / or limit access to the site at any time, without notice, for any reason, including without limitation, breach of this Terms and Conditions.

Limitation of Liabilities

xpressmart, its owners, staff, agents and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of this site, its services or this Terms and Conditions. If at any time you are dissatisfied with the website or any contents on the same, you can discontinue your use of it.

Indemnity

You agree to indemnify and hold xpressmart, its owner’s, staff, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal costs and expenses)

Third Party Websites

xpressmart may include third party website links or contents and disclaims any responsibility for any harm resulting from your use of those websites. Please read our Privacy policy

Payment

You can pay online by Credit / Debit Card or Cash on Delivery. However, in order to be more efficient in our operations we promote payments by Credit / Debit Cards online.

Orders & Delivery

xpressmart is easy to use / order and its delivery services are aimed at 100% customer satisfaction. xpressmart will update the product list on its website to show only those products that are available. If products are Out-of-Stock, those product listings will be temporarily removed from the website until the product is again available. It would be our endeavors to regularity have all products in regular supply however unforeseen circumstance are discounted. xpressmart provides customers with an option of picking from multiple delivery slots across the week including the current day. Some delivery slots may not be available due to pending orders or technical issues. While we try hard to ensure that all deliveries take place on time, elements like traffic, and weather may contribute to late delivery. Upon arrival of delivery if we find no takers or defined address location locked then the delivery will be returned and a fee for re-delivery “may” apply on a case to case basis. The customer will be contacted by the registered phone number provided before returning the delivery. The customer need to contact us either by phone or Email to reschedule the delivery. xpressmart currently has limited delivery areas and a processinf fee of AED4 is applicable for all deliveries. We are continuously expanding our network to cover more areas and appropriate marketing activities will be undertaken to inform our esteemed customer about our expansion. Click here to know if your place is listed. xpressmart will send you an email detailing the products ordered and estimated date and time for delivery. Delivery will be made to the address you provided when order was made. Please read our Delivery Information to know more.

Order Acceptance

xpressmart follows certain criteria for the order acceptance. xpressmart reserves the right, at its sole discretion, to refuse or cancel any order made at xpressmart for any reason whatsoever. Unavailability of stocks, errors in pricing or product information or unlawful transactions may result in the order being cancelled. We’ll keep you updated if any one of the product/s you ordered may fall under that above criteria two hours prior to the delivery or if additional information is required to accept the order. All grocery orders are packed two hours prior to the delivery slot to ensure the freshness on delivery. Customer will be informed about the unavailable product only after the packing is done. The customer agrees not to dispute and agree that xpressmart’s decision is final in all such instances. If there is any refund in your order or your order is cancelled after your credit/ debit card has been charged, the same amount will be credited to your credit card within 24 hours from our side. Please refer to ourrefund and exchange policies to know more.

Disclaimer

Refund amount will be credited to customer's card within same day from our side, but bank to bank transfer will take up to two to three business days. Order Cancellations by the Customer if cancellation notice, either by email or by phone is duly received by xpressmart and the order is not processed by us, we shall cancel the order and refund the entire amount. However, orders that have been already processed out by us cannot be cancelled. The customer agrees not to dispute and agree that xpressmart’s decision is final and abiding in all such instances.

Unlawful Transactions

xpressmart reserves the right to recover the cost of products, collection charges, lawyers’ fees and all other related charges from persons using the Website fraudulently. xpressmart reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.

Delivery of products made by Credit / Debit Card

xpressmart reserves the right to cancel/block any order where we believe that the cardholder is not the actual recipient. In such cases, the cardholder can email us at info@xpressmart with a scanned copy of the cardholder's Emirates ID with a statement on who can claim the product you purchased with your card.

Returns

xpressmart currently exercises a policy of “NO RETURNS”. However if a wrong product / order is delivered there will be consideration on a cases to case basis. xpressmart’s decision will be full and final and abiding in all such instances. We will ensure the customers rights are protected always.

Damaged Products

xpressmart will replace any products that are damaged or are not in good conditions to use upon delivering.

Images on website

The images referenced, made accessible or made available on xpressmart are for illustrative or viewing purpose only. Product images are subject to change without any prior notification. xpressmart will try its best to ensure that the customer receives the same packing as seen on the website. However, we try to maintain accurate information and exact image of the product you may wish to buy.

Give Away

Give-away associated with purchase of products from xpressmart may or may not be delivered along with the product purchased. Delivery time may vary for give-away. It will be our endeavor to deliver all Give-away together. If you wish to cancel the order based on which the give-away was “earned” from xpressmart, the giveaways will also be cancelled.

xpressmart Gift Cards

xpressmart Gift Cards come with a time frame of 30days usage. When you purchase a xpressmart Gift Card you agree to the terms and conditions of xpressmart. Gift cards once bought are not returnable or refunded. This card can only be redeemed at xpressmart.

Vouchers & Gift cards

  • Vouchers and gift cards issued to you by xpressmart can only be redeemed online at xpressmart
  • Each vouchers and gift cards issued by xpressmart Online can be used only once.
  • Voucher and Gift cards cannot be exchanged for cash.
  • Redemption of the Gift Cards and Vouchers is allowed for the full amount only, and no partial redemption is allowed.

Customer Rights

The Consumer Code of Rights was issued under UAE Federal Law (24) 2006 by the Ministry of Economy (MoE). In Dubai, the Department of Economic Development's (DED) Commercial Control and Consumer Protection is in charge of the responsibility to ensure that consumers and retailers alike comply with the Consumer Code of Rights, understand their responsibilities and, where resolution is sought, facilitate this process between retailers and consumers. As a consumer, you have the right to safety, choice and information. For complaints and suggestions around your rights as a consumer, please contact DED's Helpline number 600-545555 For further details on Consumer rights please visit http://www.consumerrights.ae

Contacting us

If you have any questions about our Terms and Conditions, the practices of this site, or your dealings with this site, please contact us at:

xpressmart Shop # 14, M06,
Persia Cluster, Dubai International City, Dubai,
United Arab Emirates.
Telefax : 04 2767116
Email : info@xpressmart.com