Return & Refund Policy

We do our best to ensure the accuracy of every order that is shipped. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to farmbox through the correct channels (phone or email) within 3 days of receipt of your order.

For health and safety reasons, food and perishable products are not returnable or exchangeable except in cases in which farmbox shipped the incorrect item, or the item is unfit for consumption.

For foods and perishable items, if any items are damaged or are unfit for consumption, please send a picture to janine@farmbox.ae
on the same day than the box was delivered along with your order number. Our team will assess the item's condition based on the pictures you sent. If our team concludes that the item is indeed damaged or unfit for consumption we will proceed with a full refund on the mentioned item. The refund will be made in the same form as the payment was made.We will do our best to accommodate your request.

Returns are allowed within 30 days on non-perishable items that are in new and unused condition with all of the original packaging, manuals, accessories, etc.There will be no refund of shipping charges except in cases in which farmbox shipped the incorrect product. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges.

To return merchandise for a credit or a refund, please contact us at janine@farmbox.ae

There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent). Please do not send any returns C.O.D. as they will not be accepted.

When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.

If you receive damaged goods, please notify us within 5 days of receiving your order. Please save your shipping box and packaging because it will need to be inspected by the carrier. If the box has been discarded, claims cannot be filed for damaged goods or items.

Privacy Policy

This privacy policy is applicable to all of farmbox’s customer facing platforms including the farmbox website, www.farmbox.ae and farmbox’s mobile applications (“Platforms”).

Any reference to “site” or “website” may also refer to platforms interchangeably.

Farmbox is established in Dubai, United Arab Emirates. Your privacy and data protection is important to us. If you have any concern about your data, you can contact us via phone on 042485851 or email info@farmbox.ae
 

1. DATA THAT WE COLLECT

We may collect various information if you seek to place an order for a product on farmbox.ae or our app.
We collect your data for the purposes of processing your purchase and any possible later claims, and to provide you with our services and deals that will most benefit you. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details or bank account details. We may also collect information during competitions and surveys - please read the terms and conditions carefully, by entering co-sponsored competitions you may automatically be agreeing to receive marketing communications from all sponsors.
We also collect your device information including device IDs and any other personally identifiable information used to access farmbox to enhance your user experience by tailoring our offering to you preferences. This information is also used for fraud detection and prevention.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our Platforms and which you request. Further, we will use the information you provide to administer your account with us; handle returns or refund requests; verify and carry out financial transactions in relation to payments you make online, refunds and fraud detection and prevention; audit the downloading of data from our platforms; improve the layout and/or content of the pages of our platforms and customise them for users; identify visitors on our apps and website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.
Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
We may pass your name, phone number and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
Your phone number and email address may be used for notifications regarding order status and announcements of latest deals and campaigns. Your personal information will never be sold or passed on to another company looking to access your details for their own marketing purposes.
We may use the information we collect to conduct customer service related analyses, train our Customer Service agents and to provide you with the right customer support, so that you receive the best customer experience from farmbox.
Payments that you make through our platforms will be processed by our agent. You must only submit to us or our Agent or the Site information, which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be accessed by logging into your account on any of our Platforms. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Legitimate Purpose
We may keep your information even if you are no longer availing using our services to detect and prevent fraud, meet our legal/compliance/regulatory requirements, resolve any disputes and enforce our privacy policies and terms and conditions, as well as to contact you regarding any promotions we believe you may find appealing.
Credit Check and Fraud Prevention
We may use fraud prevention agencies (FPA) to help us make decisions as to whether to accept an order for products on our Platforms. A condensed guide as to how we, FPAs will use your information is detailed below. If you would like to see more information about this, or the agencies we use, please contact us.
We will use your data in the following ways:
We will search at FPAs for information on those placing orders for products on our Platforms.
We will use the information provided to us by FPAs to help make decisions about all those placing order for products on our Platforms.
If you give us false or inaccurate information and we identify fraud, details may be passed to FPAs. (and we have the right to not process the orders).
Other uses of your personal information
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical analysis. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We may also send you other information about us, our Platforms, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners.
If you would prefer not to receive emails from us, please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.
Please note that we will continue to share transactional communication with you, even if you opt out of receiving additional information from us. Our transactional communication enables us to fulfil our promise to you by communicating your order confirmation, delivery messages etc.
We may further anonymise data about users on our platforms generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the apps or Site or a link contained in an email to those registered to receive them, and supplying that anonymised data to third parties such as publishers. This data is also used for research purposes, systems improvements, site and app improvements and offering you the best products. However, that anonymised data will not be capable of identifying you personally.
Competitions
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
We may share collected personally identifying information (including email addresses) with other companies in our group and for commercial purposes - such as advertising. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyse data, and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it.
Your information may also be shared with companies approved by you e.g. your social media sites. Our platforms may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.
We also target our ads and other marketing content to you while you are on our Platforms based on the information we have on you, your browsing history on farmbox and your previous transactions with farmbox
Other than as set out in this Privacy Policy, we shall not sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.
Use of Facebook Social Plugins
Our Platforms use social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see developers.facebook.com/plugins.
When you visit a page of our platforms that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser, which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of the relevant platform. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.
If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.
If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our platforms with your member data already stored by Facebook, please log off Facebook before entering our Platforms. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.
For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook's privacy policy.
Customer Declaration of Consent
By visiting farmbox, placing orders and entering competitions I voluntarily and expressly consent to farmbox’s collection, use, sharing, processing and retention of my data in the manner set out hereinabove.
 

2. COOKIES

What are Cookies?
Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. Cookies help us to tailor our Platforms to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don't have to enter it all again the next time you visit.
Cookies enable our system to recognise that you've visited our Platforms before and to remember which settings (like language preference) and products you preferred. Temporary/permanent cookies have a lifespan, after which they will be automatically deleted. Cookies allow us to collect and analyse data to come up with strategies to improve our Platforms. This makes our Platforms easier for our customers to use and helps us to provide you with personal recommendation of products you may like. Our aim is to offer you an enjoyable, simple shopping experience on our Platforms that is tailored to your preferences.
What kind of cookies does farmbox use?
We may use any of the following types of cookies on our Platforms:
1.Session cookies - these cookies are deleted at the end of your browser session and are used to enable you to use our site and it's features.
2.Analytics cookies - these cookies enable us to analyse how you are using our site and come up with strategies to make your shopping experience even better.
3.Customer preference cookies - we use these cookies to remember your product and account preferences to offer you an even more personalised shopping experience. To be able to do this, though, these cookies may remain on your computer even after you have quit the browser.
4.Customer targeting and advertising cookies- we use these cookies to show you ads that are relevant to you based on your preferences. These cookies also enable us to control the number of times you view an ad and gauge the efficacy of our marketing campaigns.
What kind of information is stored in cookies?
The cookies we use are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymised information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.
What is on-site targeting?
We gather information that could be useful in tailoring our adverts and online offer to our customers. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customer's personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual tastes, using click stream analysis (e.g. adverts for an apple promotion for a customer who often purchases fruit). Our goal is to provide you with a shopping experience suited to your tastes and shopping preferences.
Does farmbox use third party cookies?
Cookies from specific business partners are allowed by us for the purpose of tailoring their adverts to your tastes and browsing habits, so cookies from some of our partners may be stored on your computer when you visit our site. These cookies are temporary/permanent cookies, which will be automatically deleted from your computer at the end of their predetermined lifespan (14 days to 2 years). As with our cookies, these third party cookies do not collect any personal information. The data stored is collected at certain times, allowing these companies to see which products have been viewed most frequently but this is done completely anonymously under randomly designated user ID numbers. Therefore, this data will never be pooled with any personal information you have given to us. Third party cookies have the sole purpose of allowing our partners to advertise products that may interest you.
Re-targeting
Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners' websites, meaning our adverts, even on other companies' sites, are relevant to what you would like to see. We do this by analysing user behaviour from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.
How can I prevent cookies from being stored on my computer?
You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer. If you would like to accept our cookies but block our partners' cookies, you can set your browser to block third party cookies.
Usually, your browser's help section will provide information on how to change your cookie settings.
We recommend only changing the browser setting for your profile on shared computers.
You can also clear the cookies stored on your computer.
The Platforms use technology from third party services providers such as Google, Facebook etc. through which data is collected and stored for marketing and optimisation purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected is not used, without separate authorisation by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
The Platforms use for example, Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, if may limit your useage of the website.
Customer Declaration of Consent
I hereby give permission for my user information to be stored on cookie files and my user information to be used as described above. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.
 

3. SECURITY

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.
 

4. CONSENT

I hereby confirm that I have read and understood this Privacy Policy. By submitting data to farmbox or its agent(s) or by using the farmbox website, applications or services, I voluntarily and expressly consent to farmbox’s collection, use, sharing, processing and retention of my data in the manner set out in this Privacy Policy. ​
 

5. YOUR RIGHTS

You have rights over your personal data
1.You have the right to be informed of any personal data which we may hold or process about you.
2.You have the right to request access to the personal data which we may hold or process about you.
3.You have the right to require us to correct any inaccuracies in your data free of charge.
4.You have the right to ask us to stop using your personal data for direct marketing purposes.
5.You have the right to ask us to erase your personal data or restrict the processing of your personal data.
6.You have the right to request us to transfer any personal data which we may hold to you or any other service provider of your choice.
7.You have the right to lodge a complaint with the supervisory authority.
Please contact us by emailing info@farmbox.ae to exercise your rights on any of the above.
 

7. PRIVACY POLICY CHANGES

This Privacy Policy may be subject to change from time to time. The current version of this Privacy Policy is posted online by farmbox. You should check our Privacy Policy regularly. Your continued use of the farmbox website, application and services constitutes your agreement to this Privacy Policy, as amended from time to time.